Archive for the Tips Category

To be an effective interviewer, you must be a good listener! Witnesses, job applicants, coworkers, family members and friends know when you are not listening / paying full attention to them. This can cause a negative emotion, and it has a definite impact on how someone answers

Good interviewers certainly must ask the right questions, but they also must think about the answers in terms of what is said, what is not said and what they observe. If you follow this approach, you will have a much better chance in detecting deceptive responses and

As someone who conducts interviews for a living, you are a student of human behavior, and you know that interviewing is an art not a science. Since each interviewing event is unique, how do you know when to change your own approach in an effort to dig

Whether conducting pre-employment screening, a claims investigation, a deposition or another formal inquiry to validate information, the first contact sets the tone of the relationship. Therefore, every effort should be made to ensure that it is positive. At the same time, understand and appreciate that you will

Previous Newsletters have described the downside of employing confrontational interviewing / interrogating techniques while offering more effective and ethical approaches. As a student of the process, you already understand that it is an art not a science and that you learn by doing. Herein below find some

This newsletter is regularly published to provide investigation tips to businesses owners, managers and HR personnel, claims personnel in the insurance industry and members of the legal community. Next week a regular issue will resume in that mission with Ethical Interviewing – Part 2. For this issue,

In last month’s Newsletter, the downside of employing confrontational interviewing / interrogating techniques was examined.  During the next several Newsletters, this discussion will continue with a description of some of the most effective and ethical approaches. As a student of the process, you understand that it is an

For many years in law enforcement and in prosecutors’ offices, confrontational interviewing / interrogating techniques were the preferred methods for obtaining admissions of guilt / responsibility. In the private sector, however, less intensive techniques have been practiced, albeit, the approach was still confrontational or, at the very