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This newsletter is regularly published to provide investigation tips to businesses owners, managers and HR personnel, claims personnel in the insurance industry and members of the legal community. Next week a regular issue will resume in that mission with Ethical Interviewing – Part 2. For this issue,

In last month’s Newsletter, the downside of employing confrontational interviewing / interrogating techniques was examined.  During the next several Newsletters, this discussion will continue with a description of some of the most effective and ethical approaches. As a student of the process, you understand that it is an

For many years in law enforcement and in prosecutors’ offices, confrontational interviewing / interrogating techniques were the preferred methods for obtaining admissions of guilt / responsibility. In the private sector, however, less intensive techniques have been practiced, albeit, the approach was still confrontational or, at the very

Prior Newsletters on Disruptive and Repetitive Questioning have emphasized that this particular technique to ferret out lying is not for everyone.  It involves a level of behavior on the part of the questioner that can feel uncomfortable. At the same time, research has confirmed its effectiveness in

This is the third in a series about using Disruptive Questioning to detect deceptive responses by increasing a suspected liar’s cognative load. For many years, UCLA Professor of Psychology R. Edward Geiselman has studied, practiced, written about and taught the effectiveness of Disruptive Questioning as an interviewing

Previous Newsletters have described a variety of approaches that can help increase your ability to determine if someone is telling the truth. Developing an effective interviewing skillset and then constantly honing through education and practical experience is extremely important for attorneys taking statements under oath, human resource

Many investigators who conduct interviews for a living and researchers who study ways to uncover fraudulent statements agree that there are six areas on which to focus when identifying fraudulent statements.  Whether under oath, answering questions during a job interview, providing details about an insurance claim or